The Grain Store Restaurant is seeking a dependable and customer-focused Restaurant Supervisor to help manage daily restaurant operations. The successful candidate will supervise front-of-house employees, maintain high standards of service and cleanliness, respond professionally to guest needs, and help each shift operate safely and efficiently.

The Restaurant Supervisor will lead by example, coordinate closely with the kitchen and management teams, and coach employees to deliver a consistently welcoming dining experience.

Responsibilities

• Supervise restaurant employees during assigned shifts and ensure that all service areas operate smoothly.
• Assign duties, coordinate breaks and shift coverage, conduct pre-shift briefings with the chef, and monitor employee performance.
• Welcome guests, oversee table service, and ensure that customer requests are handled promptly and professionally.
• Resolve guest concerns calmly and fairly, escalating serious matters to the General Manager when appropriate.
• Train, coach, and support new and existing team members while reinforcing restaurant policies and service standards.
• Ensure that the team has a clear understanding of each dish, the drinks menu, the business and its own products.
• Coordinate with kitchen employees to maintain service speed, order accuracy, product availability, and clear communication.
• Monitor the presentation, cleanliness, and readiness of the dining area, service stations, toilets, and other guest-facing spaces.
• Ensure compliance with food-safety procedures, hygiene standards, workplace health and safety requirements, and company policies.
• Take responsibility for opening and closing procedures, including cash handling, till reconciliation, security checks, and shift reporting.
• Monitor stock levels for beverages, service supplies, and operating materials; report shortages and assist with stock checks.
• Encourage appropriate suggestive selling to increase guest satisfaction using product knowledge.
• Record incidents, customer feedback, wastage, breakages, attendance issues, and other relevant shift information.
• Identify operational problems and recommend practical improvements to restaurant management.
• Carry out other reasonable duties assigned by the General Manager.

Qualifications

• Previous experience in a restaurant, hospitality, or food-service environment is required.
• Previous experience as a supervisor, team leader or senior member of waiting staff is preferred.
• A food-safety, food-handling, or hygiene certificate is preferred or may be required under local regulations.
• Experience using point-of-sale systems and handling cash or card payments is desirable.

The ideal candidate will have strong leadership, communication, and customer-service skills. They must be organised, dependable, and comfortable making sound decisions in a busy restaurant environment. The position also requires attention to detail, good time management, practical problem-solving, commercial awareness, and the ability to motivate a diverse team.

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexible schedule
• Free parking
• On-site parking