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North Point Distillery

Company

North Point Distillery

We, at North Point Distillery, pride ourselves in creating small batches of premium, authentically Scottish spirits and making every effort to leave as little impact on our environment as possible as we do so.

Location

North Point Distillery at the Forss Business & Energy Park

Hours

37.5 hrs per week

Type

Fixed Term

Duration

May 1, 2026 to October 2, 2026

Salary

Real Living Wage

Tours & Customer Experience Associate

Job Posted:

20th April 2026

Applications Close:

30th April 2026

An exciting opportunity to start your career at an award-winning Rum, Gin and Whisky Distillery in Caithness.

Purpose & Scope of Roll

This Tours & Customer Experience Associate role sits within North Point Distillery’s Commercial Team and will provide a suitable candidate with the opportunity to gain experience across the breadth of commercial sales, digital and product marketing, event management, Shop and Tours management, and logistics.

Day-to-day tasks will take place predominantly in our commercial facility in Forss, West Caithness, working within our Commercial Team managed by our Co-Founder and Head of Sales, Alex MacDonald. Additional tasks to support any ad hoc activities required by the business, such as labelling and bottling, are part of this role.

We are passionate about developing our people and creating world-class spirits in a varied work environment, giving you a wide breadth of work experience across different tasks and duties. This role provides the perfect platform to learn and excel within a specialised industry.

This is a great opportunity to work for one of the fastest-growing distilleries in Scotland. It is home to an award-winning range of spirits and is recognised internationally for its product quality and sustainability.
If the candidate excels in the position, there is an option for transitioning the position to full-time, year-round employment.

Duties & Responsibilities

  • Daily Front of House operations within the Distillery’s onsite shop;
  • Carrying out daily in-Shop Tastings and Distillery Tours;
  • Daily maintenance of public-facing areas and shared space;
  • Planning, attending, and reporting on in-Distillery events;
  • Social media management and planning;
  • Managing customer experience;
  • Provide daily and weekly stock control, including duty-paid and retail inventory;
  • Contribute to a safe working environment through hazard spotting, near-miss reporting, behavioural safety auditing, and participation in site-wide meetings;
  • Assist the distillery teams as required (in both production and non-production activities).

Experience & Qualifications

  • Comfort and skill in public speaking are mandatory for this role.
  • A driving licence is essential (limited car-pooling from Thurso, Reay or Melvich is possible);
  • Good numerical and literacy skills (oral, written, and reporting);
  • Working knowledge of the Google Suite system (or similar);
  • Previous experience of working within a sales and/or customer service environment would be a benefit.
  • Personal Licence is a benefit.
  • Successful candidates should be prepared to support a diverse number of roles within the distillery; e.g., finance, tours, events management, due diligence, pick-and-pack, etc..
  • Fluency in English is essential, while the ability to speak additional languages is a benefit.
  • The ability to self-motivate and make autonomous, informed decisions is essential.

Additional Experience we are looking for:

  • Experience and capability in the shooting of social media content and editing of footage.
  • Experience with social media platforms, including Facebook, Instagram, TikTok, LinkedIn and YouTube.

Physical Requirement

  • Ability to lift 25 Kg safely and unaided
  • Comfortable with occasional working from height

If you are interested in this role, please send a CV to: [email protected]