1. Introduction
This Privacy and Cookies Policy explains how Caithness Chamber of Commerce (“we”, “us”, or “our”) collects, uses, stores and protects your personal data when you visit and interact with our website, https://www.live-north.co.uk (“Website“), and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations are adhered to.
We are committed to protecting your privacy and handling your data transparently and securely.
We are the data controller of your personal information and are registered with the Information Commissioner’s Office (ICO).
Contact details:
Caithness Chamber of Commerce
Naver Business Centre
Naver House, Naver Road
Thurso, KW14 7QA
Email: [email protected]
Phone: 01847 890076
2. What Data We Collect
We may collect and process the following types of personal data:
- Contact details: name, email address, phone number, address (e.g. via contact forms)
- Other information: relevant to enquiries or services provided through our site (e.g. submission of CVs)
- Demographic data: such as your postcode or region (if voluntarily submitted)
- Website usage data: including IP address, browser type, device information, and pages visited
- Cookies and tracking technologies data: through services such as Google Analytics
3. How We Use Your Data
We use your data for the following purposes:
- To respond to your enquiries and provide requested information
- To monitor website usage and improve our content and services
- To comply with legal obligations
We will only use your personal data when the law allows us to. The legal bases we rely on include:
- Your consent (e.g. for marketing or analytics cookies)
- Our legitimate interests (e.g. to improve the site experience)
- Contractual necessity (e.g. when you request services)
- Compliance with a legal obligation
4. Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to collect information about how visitors use our Website. This helps us understand usage patterns and improve our services.
Opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
You can find out more about Google Analytics Privacy Policy and Cookies here
5. Cookies
Cookies are small text files placed on your device to help us provide a better user experience.
Types of Cookies We Use:
- Essential cookies – necessary for website functionality
- Performance cookies – e.g. Google Analytics, to collect anonymous usage data
- Functionality cookies – to remember your preferences
Managing Cookies:
You can manage your cookie preferences when you first visit our Website through the cookie consent banner. Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
For more information, visit https://www.aboutcookies.org.
For details on the cookies this website uses please see our cookies policy.
6. How We Store and Protect Your Data
We are committed to ensuring that your information is secure. For this purpose we will not hold your personal data for any longer than is reasonable. We take appropriate security measures to protect your data, including:
- Secure servers and encryption
- Access controls and staff training
- Regular audits and data minimisation practices
Nevertheless, any personal data submitted by you is at your own risk.
We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us.
We may share data with:
- Our service providers (e.g. website hosts, analytics services)
- Legal or regulatory bodies, where required
- Third parties with your explicit consent
When this occurs, we have a data protection compliant contract in place with these third parties.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at [email protected].
8. Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
9. External Website Links & Third Parties
Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.
10. Changes to This Policy
We may update this Privacy and Cookies Policy from time to time. The latest version will always be available on our Website and the effective date will be updated accordingly.
11. Contact Us
If you have any questions about this policy or how we handle your personal data, please contact:
Caithness Chamber of Commerce
Email: [email protected]
Phone: 01847 890076
Website: https://www.live-north.co.uk